FAQ

1.

Q: Do you have any certificate?

A: All of our products are TUV&CE approved. Some of our products are also getting UL approved to meet the requirements of North American markets.

We are the first manufacturer in China and second in the world to get the TUV certificate of EV Charging Stations with TypeA RCD+ 6mA DC Filter.

Our products can operate normally from -40℃-70℃ and have received excellent feedbacks from Norway, Canada, Iceland etc.

2.

Q: What’s your payment terms?

A: We accept various payment terms including T/T, Paypal and etc.

You can choose to pay through Alibaba Trade Assurance. Alibaba Trade Assurance means Alibaba will be in charge of every step of the trade. Any problem during the trading process will be solved by Alibaba and ensure the security of your funds. You can check the link below to see more detailed description of the Alibaba Trade Assurance.

We have perfect trade history and is currently the manufacturer with the highest export amount in the field of EV charging. You can check these information on Alibaba.com.

3.

Q: What’s your shipping time?

A: Shipping time of standard samples: 3days

Shipping time of standard products: 5-7days

Shipping time of customized products: 12-20days

Shipping methods: By air, by sea, FedEx, DHL.

4.

Q: How about your after sales service?

A: We provide 1-year warranty but if you have any problems about the product quality please feel free to contact us at any time.For any questions you may contact our sales manager directly. For urgent issues please send email at info@besen-group.com or call us at +86-25-8662-3210We provide free replacements for any product with quality problems.

5.

Q: Do you have OEM&ODM service?

A: We can provide OEM&ODM service and have rich experience of providing OEM&OEM services for many customers. For more details please contact us.